Empower your customers
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Efficiency, Meet Customer Satisfaction
Leading the way in customer experience innovation for over 15 years, our focus extends past traditional queue management. We emphasize the integration of physical and digital customer interactions, creating a cohesive experience.
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Meet Anytime, Anywhere
Spread the Demand
Multi-location Load Balancing
Smartly direct customers to high-capacity locations, balancing wait and drive times with mapped recommendations.
Remote Join
Join the line from the comfort of your own home. With Qless, busy, stressful lobbies are a distant memory.
First Available
Share live appointment availability across nearby locations, smoothing demand, reducing wait times, and serving more customers.
Reduce No-Shows
Appointment Reminders
Make missed appointments a thing of the past with our configurable appointment reminders. Customers arrive on time, at the right location, and prepared - your team avoids wasteful idle time.
Appointment Self-Reschedule
Allow customers to adjust their bookings as needed, keeping your schedule fluid and filled. This freedom enhances customer satisfaction while maintaining a seamless appointment calendar.
Smart App Cancellation
Experience hassle-free booking management. Our optional smart cancellation feature automatically cancels and prompts for reschedule after a few failed reminders. Reducing no shows and optimizing your appointment flow and availability.
Auto Appointment Refill
Automatically alert customers to open spots from cancellations or reschedules, so they can snag an earlier appointment. It’s quick, boosts satisfaction, and lets you serve more people!
Maximize Insights
Live Insights
From 50k feet to the ground floor, Live Insights offers location managers real-time updates on critical service metrics, including total customers served, wait times and service bottlenecks. Quickly identify and fix issues, keeping your location running smoothly.
Customer Analytics
Our pre-built customer analytics offer a clear look at customer satisfaction across teams, locations, and services. Fine tune your operations to maximize revenue and make customers happy.
Employee Analytics
You can’t improve what you don’t measure. We put actionable intelligence in the hands of your location managers - tracking employee productivity, efficiency, idle time and more - elevate your team, foster skill development, and enhance customer satisfaction.
And there’s more
2-Way Communication
Messaging is a way of life, that’s why we built it into the core of Qless from the beginning. Keeping customers in the loop on wait times and informed of visit specific instructions not only streamlines your operation, but it also provides peace of mind. A well informed customer is a happier customer.
Capacity Planning
We all have important services that need to fit into the day - Capacity Planning adds predictability to your schedule, ensuring critical services have adequate staffing. With Qless, the right mix of work gets done without the long lines.
Emergency Shutdown
Unpredictable situations require agility. Shut down locations or redirect appointments at a moment’s notice while notifying customers via SMS or email. Ensure everyone’s safety with a rapid response and clear, consistent communication.
Self-Service Configuration
We know customer engagement, but no one knows your business like you do. That’s why we built Qless as a robust, flexible solution. Easily tune our platform and make it as unique as you are.
2-Way Communication
Messaging is a way of life, that’s why we built it into the core of Qless from the beginning. Keeping customers in the loop on wait times and informed of visit specific instructions not only streamlines your operation, but it also provides peace of mind. A well informed customer is a happier customer.
Capacity Planning
We all have important services that need to fit into the day - Capacity Planning adds predictability to your schedule, ensuring critical services have adequate staffing. With Qless, the right mix of work gets done without the long lines.
Emergency Shutdown
Unpredictable situations require agility. Shut down locations or redirect appointments at a moment’s notice while notifying customers via SMS or email. Ensure everyone’s safety with a rapid response and clear, consistent communication.
Self-Service Configuration
We know customer engagement, but no one knows your business like you do. That’s why we built Qless as a robust, flexible solution. Easily tune our platform and make it as unique as you are.
Case Studies
The Wait is Over
Join other leading organizations trusting Qless to transform how they deliver for their customers.
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